- SHIPPING & RETURNS
- CONTACT US
Vintage Elm Saddle Set from Northern China.
For orders outside of Canada and the Continental USA please contact us by email at email@example.com and we will provide you with a quote for PACKAGING and SHIPPING.
For orders within Canada and the Continental USA:
All of our Small Items will be delivered to you by FedEx Ground or equivalent. After your order is confirmed, we’ll contact you via the email address you provided us at checkout with shipping details and tracking information. Please remember to carefully inspect your delivery and sign for it upon receipt.
Please note that the shipping of larger items requires individual quotes. For all Large and/or Special Requirements Items please contact us with your Address and/or Postal Code (Canada) / Zip Code (Continental USA). Please let us know if it is a residential address. We will then be able to provide you with a custom shipping quote based on your item(s) and delivery destination. The quote will include PACKAGING and SHIPPING. All Taxes, Duty, Brokerage and other international fees are the responsibility of you the buyer. Please remember to carefully inspect your delivery and sign for it upon receipt.
Our items are Antique or Vintage and are thus Pre-Owned. We expect our buyers to understand that all pre-owned items will have signs of use and wear (that's what gives them their character)! We use our best knowledge to describe each item on our website. Before you make a purchase, please feel free to contact us if you need more information, additional photos, or have any questions regarding the item or our service. All sales are final. We do not accept returns, exchanges, or cancellations. Please contact us if you have any questions regarding our return policy.
DAMAGED OR LOST ITEMS
In the event of a loss on your insured item, please notify us and file an insurance claim. DO NOT RETURN the item to us, the carrier will need to inspect it on-site at your location. Keep the box and ALL packaging material for them to pick up. We will do everything necessary to expedite the claim. REFUNDS on losses are made ONLY AFTER we have received the insurance payment from the carrier or you have, and it can take up to 6 weeks. We haven't had any shipping losses yet (fingers crossed) but they can happen…