Questions and Answers

 

Here are some frequently asked questions. If you have more questions, please feel free to contact us by email or phone.

 

Question1: How do I purchase a piece?

There are 2 ways you can purchase any of our pieces! If you’re not in Calgary, you can visit our web site at www.wuandmchugh.com and send us an email to info@wuandmchugh.com, noting the Name & Listing # of the piece(s) you are interested in and we will be in touch with you within 24 hours to get the ball rolling!

Better yet…if you are nearby, come say hello and see the pieces in person! You can visit our warehouse / showroom in Calgary, AB. we can be found at Unit 3 – 9727 Horton Rd SW Calgary AB Canada!

Our warehouse / showroom is open Tuesday – Saturday 10:00 – 5:00 and Mondays by appointment!

 

Question2: Do you deliver?

We ship across Canada and the USA!

We have partnered up with industry professionals who can crate, box, protect, ship, and handle customs brokerage for any of our pieces to anywhere in Canada and the USA! Contact us now for a quote!

 

Question3: What is your return policy?

This is a tough one! The pieces we source and sell are not fully restored as with many other pieces you will find in the market. Again, we love the way they look – just as they were found by us in China. We will be honest with you about the unique qualities of each piece. Please look carefully at the piece you are thinking of purchasing as all items are sold as is and we do not accept returns or offer refunds of any kind.

 

Question4: What payment methods are accepted?

We accept Visa, Mastercard, Debit, Cheques, E-Transfer, and Bank Transfers

 

Question5: How to care for my piece?

To keep your piece looking its best, please consider the following important points.

Wood is a breathing material which contracts and expands as the temperature changes and cracks may appear. It is recommended that you keep your piece in a stable temperature environment and away from air-conditioning units, fireplaces, heat vents, and windows.

Never use a household cleaner or any abrasive cleaner or cloth as this may stain or scratch your piece. If you feel they require additional protection please use an appropriate wax or oil on them.

When moving your piece do so by grasping and lifting the sturdiest part. Please remember that some of the pieces are delicate and should be treated as such.
Please do not hesitate to contact us if you have any questions concerning the care and maintenance of your piece. You can contact us by phone at 403-475-8814 during office hours or email us at info@wuandmchugh.com anytime.

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